We have sent the new chip cards progressively from October 2013 till end of December 2014.
All chip cards need to be activated unless otherwise stated.
The instructions are given in the letter for more details.
You may also check out the card activation details below.
1) At any OCBC ATM
2) Online banking
Chip cards are safer than magnetic stripe cards. As your bank, we are always concerned about providing you an even safer banking environment.
Compared to a magnetic stripe card, a chip card is able to store more data that uniquely identifies the card and the cardholder. This makes it nearly impossible for your ATM chip card to be tampered with.
For added security, we require our customers to activate any card that they receive from us. For your easy reference, please refer to the card mailer to see how you can activate your new ATM chip card.
There are four ways for you to activate your new ATM card:
Note: Joint account holders, please note that you can only activate your own personal ATM card.
No. You will not be able to activate your new card at the ATM as your old card has been cancelled last year for security purposes. You may activate your new ATM card via the ways mentioned above.
Please visit any OCBC branch for a new replacement ATM card.
Your old card has been cancelled last year for security purposes. Please cut your old card into half and dispose of it.
If you do not activate your new ATM card by 31 May 2015, we will cancel it for security purposes.
You can present your new ATM card for payment as usual. Instead of swiping your ATM card, the cashier will insert your ATM card into the Point Of Sale terminal to process your payment.
Yes. If you have already activated this service , there will be no interruption to you. If you would like to add this service now, you can conveniently opt in for this through Online Banking, or by visiting any of our branches.
If your new ATM card has a different number from the old card:
A new PIN for your new ATM card will be mailed to you within 5 to 7 working days.
If your new ATM card has the same number as the old card:
Please continue to use your current PIN.
For your convenience, all accounts linked on your current ATM card have been carried over to your new ATM card. You can check which accounts are linked at any OCBC ATM. If you need to add or remove any of these linked accounts, please visit our website to download the form or any branch.
It is a new generation contactless, multi-purpose stored value function that can be used for transport and retail payment in Singapore. NETS (Singapore) Pte Ltd is the operator of NETS FlashPay.
You can tap your ATM card to pay for public transport, which includes buses, trains and selected taxis, or at selected retail outlets with the NETS FlashPay readers / terminals. If you drive, you can also use your card to pay at CEPAS car parks which have been upgraded, and at ERP gantries (with the second generation In-vehicle Unit).
You may top-up at any OCBC ATMs and Cash Deposit Machines, DBS or UOB ATMs, the General Ticketing Machines (GTM) found in the public transit, iNETS kiosks and NETS self-service top-up machine.
| Step 1 : | Insert your ATM card |
| Step 2 : | Select language (English or Chinese) |
| Step 3 : | Enter your ATM card PIN |
| Step 4 : | Select "MORE SERVICES" |
| Step 5 : | Select "MORE SERVICES" |
| Step 6 : | Select "NETS FLASHPAY/ CASHCARD/EZ-LINK SERVICES" |
| Step 7 : | Select "NETS FLASHPAY" |
| Step 8 : | Read and confirm T&C |
| Step 9 : | Remove your ATM card which will be ejected from the machine |
| Step 10 : | Place your ATM card on the card holder |
| Step 11 : | Select "TOP UP" |
| Step 12 : | Enter your ATM card PIN |
| Step 13 : | Select "TOP UP AMOUNT" |
| Step 14 : | Press "CONFIRM" to proceed with the transaction (If there is no charge, ATM will not display this screen.) |
| Step 15 : | Transaction is completed. |
| Step 16 : | ATM will print receipt after transaction is completed |
You may choose the following amounts: $10, $20, $30, $50, $100, $200 and $300.
There is no fee for topping up NETS FlashPay at OCBC, DBS and UOB machines. For other top up locations, a top-up fee of up to $0.30 per transaction may be applicable to you.
No. You will need to top up the ATM card at any OCBC ATM, cash deposit machine or NETS kiosk.
You will need to call both the following hotlines to report loss of your card immediately.
You may contact the NETS Call Centre hotline directly and report loss of your ATM card where the agent will provide you with the administration form to complete. The NETS Call Centre personnel will credit the card balance into the debit account you state on the form.
You may call the NETS Customer Service hotline at 6274 1212 if you have more enquiries regarding NETS FlashPay or visit the NETS FlashPay website at www.nets.com.sg
If you require more help, call us at 1800 363 3333 or send an email to contactus@ocbc.com.
If you are overseas, call us at (65) 6363 3333.
